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Common queries about our support
Frequently asked questions
You can request technical support by visiting our support page and filling out the support request form. Provide detailed information about your issue, including the software version, error messages, and any troubleshooting steps you have already taken. This will help our support team diagnose and resolve your issue more efficiently.
MECAD Manufacturing offers a range of support services, including software installation assistance, troubleshooting, software updates, and user training. Our support team is equipped to handle issues related to Mastercam, SigmaNEST, Robotmaster, CIMCO, and Verisurf, ensuring you get the help you need to keep your operations running smoothly.
Our goal is to respond to all support requests within 24 hours. However, response times may vary depending on the complexity of the issue and the volume of requests. We prioritize urgent issues to ensure minimal disruption to your operations.
Yes, MECAD Manufacturing offers remote support services. Our technical team can connect to your system remotely to diagnose and resolve issues. This allows us to provide timely assistance without the need for an on-site visit.
Software updates and patches are available through our support portal. Log in with your credentials to download the latest updates for your software. If you need assistance with the installation of updates, our support team is available to help guide you through the process.
